Refund policy

# Return & Refund Policy

**Last updated: July 30, 2026**

## Overview

At EVERCART, we want you to love your purchase. If something isn't right, we're here to help. This policy applies to all purchases made at evercart.au and is in addition to your rights under the Australian Consumer Law.

## Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

## 30-Day Return Policy

You may return most items within **30 days** of delivery for a refund or exchange, provided:

- The item is in its original condition (unused, unopened where applicable)
- All original packaging, tags, and accessories are included
- You provide proof of purchase (order number or receipt)

## Non-Returnable Items

The following items cannot be returned:

- Gift cards
- Personal care items (if seal is broken)
- Clearance or final sale items
- Items returned after 30 days

## Faulty or Damaged Items

If you receive a faulty, damaged, or incorrect item:

- **Contact us within 48 hours** of delivery with photos of the issue
- We will arrange a return at no cost to you
- You may choose a full refund, replacement, or store credit

## Change of Mind Returns

If you change your mind about a purchase:

- Item must be returned within 30 days in original condition
- Return shipping costs are your responsibility
- A refund will be issued minus the original shipping cost
- We recommend using tracked shipping as we cannot be responsible for lost parcels

## Refund Process

1. Submit a return request via email to **support@evercart.au**
2. We will respond within 1–2 business days with return instructions
3. Once we receive and inspect the item (within 3–5 business days), we notify you of approval
4. Approved refunds are processed to your original payment method within **5–10 business days**
5. You will receive a confirmation email once the refund is complete

## Exchange Process

Exchanges follow the same process as returns. If you wish to exchange an item, please indicate the replacement product in your return request. Stock availability may affect exchange timelines.

## Shipping Costs

| Situation | Who pays return shipping |
|---|---|
| Faulty / damaged / incorrect item | EVERCART |
| Change of mind | Customer |
| Exchange (change of mind) | Customer (both ways) |

## How to Start a Return

Email us at **support@evercart.au** with:

- Your order number
- Item(s) you wish to return
- Reason for return
- Photos (if faulty/damaged)

## Contact

**EVERCART**
Email: support@evercart.au